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Office 610, Opal Tower, Business Bay, Dubai

Phone No


For wholesale prices, please contact us on [email protected]

elluna organic beauty dubai

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    Frequently Asked Questions

    Can I return the product?

    Yes, you can return the product but it is subject to a few terms:

    • The accepted circumstances for returns are
    • The product has a manufacturing defect.
    • You no longer want the product and it is still in its original packaging with all seals intact.
    • The product was damaged during shipping.
    • The product is not the same as the one in your order.
    • You want to exchange the product for another.

    Returns can take place within 3 to 4 days from receiving the product. If you want to know more information send me your questions on [email protected]

    Where can I find my order details?

    We ensure that all our customers receive a detailed receipt to their email which includes the product name, price, delivery address, and ETA of the product. You can also check out your order history by logging in to your account on the website.

    When can I receive the product after ordering it?

    You can expect to receive your package within 48 hours, we work diligently to ensure a fast delivery and a satisfied customer.

    Do I get a confirmation email after checkout?

    Yes, you will get a detailed receipt after your checkout.

    How do I pay?

    We accept card payment and cash on delivery. Make sure you select the preferred payment method at the checkout.

    What should I do if I don't receive my product?

    Within 48 hours of placing the order, if you don’t get the products at the delivery address there might be transactional error or delay in shipping. While this is rare, if it does happen, please email us on [email protected]

    Do you have questions about how we can help your company?
    Send us an email and we’ll get in touch shortly.