elluna organic beauty dubai

Can I return the product?

Yes, you can return the product but it is subject to a few terms:

  • The accepted circumstances for returns are
  • The product has a manufacturing defect.
  • You no longer want the product and it is still in its original packaging with all seals intact.
  • The product was damaged during shipping.
  • The product is not the same as the one in your order.
  • You want to exchange the product for another.

Returns can take place within 3 to 4 days from receiving the product. If you want to know more information send me your questions on [email protected]

Where can I find my order details?

We ensure that all our customers receive a detailed receipt to their email which includes the product name, price, delivery address, and ETA of the product. You can also check out your order history by logging in to your account on the website.

When can I receive the product after ordering it?

You can expect to receive your package within 48 hours, we work diligently to ensure a fast delivery and a satisfied customer.

Do I get a confirmation email after checkout?

Yes, you will get a detailed receipt after your checkout.

How do I pay?

We accept card payment and cash on delivery. Make sure you select the preferred payment method at the checkout.

Do you ship to Saudi Arabia?

Yes, our shipping charges for Saudi are AED75 and it would take up to 3-4 days.

What should I do if I don't receive my product?

Within 48 hours of placing the order, if you don’t get the products at the delivery address there might be transactional error or delay in shipping. While this is rare, if it does happen, please email us on [email protected]

Can I cancel my order?

If you feel the need to cancel your order, you can do so with a full refund within 24 hours from placing the order. If you cancel after 24 hours, some charges may incur.

Can I see the products before buying?

You can view the products on the website or on Instagram. We do not have a physical store at the moment.

Can I get a refund?

You can cancel your order and get a refund within 24 hours from placing the order. To request the refund and cancellation, please send an email to [email protected] detailing:

  • Which product you want to return
  • Why you want to return it
  • Your bank details
  • A copy of the purchase receipt

Are there any shipping charges?

Yes, the shipping charges are AED 25. These charges account for the speed of delivery and the premium condition of the product being delivered. Free delivery for orders above AED 250. For more information contact us on [email protected]